Knowledge & Products¶
Knowledge is what the agent grounds its answers in: documents for unstructured material, Products for the structured catalog. The concept is covered in Capabilities; this guide is about building both. They live in the agent's Knowledge area, under Documents and Products.
Documents¶
Upload the material the agent should answer from: policy pages, pricing explanations, FAQs, marketing copy, internal reference. On every turn, Anychat retrieves the passages most relevant to what the user said and supplies them to the agent, which grounds its answer in them instead of improvising. The agent cites public sources where appropriate and does not reveal internal file names or document identifiers.
Importing from a website¶
Point the importer at a public website and it crawls the relevant pages into the document base. This is the fastest way to seed a new agent: an import typically captures services, pricing, FAQs, and company background in one pass. Review what arrived — a crawl picks up what the site says, which is not always what you want the agent to say.
What makes documents work well¶
- Curate for the agent's job. A support agent needs troubleshooting content; a sales agent needs offering and pricing content. Material outside the job adds retrieval noise.
- Prefer prose the agent can quote. Pages written for humans work; slide-deck fragments and tables of unlabeled numbers retrieve poorly.
- Keep it current. The agent answers from what's here, including anything stale.
Products¶
Products are the structured catalog: each entry carries a name, description, image, and product page URL, plus optional metadata. The agent uses the catalog three ways:
- It presents products as rich cards, with images and links, on channels that support them.
- It answers product questions from the catalog entry before reaching into documents.
- It records a person's product interest against the catalog, so People records and reports use your product names, not free text.
Write descriptions as you'd want the agent to say them: the entry is agent-facing copy, not an internal SKU record.