Glossary

Preview

Framework v2 is not yet available to all accounts.

Term	Meaning
Agent	A representative of your business that talks to people on messaging channels; made of a Brief, Capabilities, and Channels.
Brief	The one document you write to describe an agent: Identity, Personality, Guardrails, Objectives, Playbooks, Content. Shown as the Definition page.
Capability	Something the agent can do beyond talking, which you switch on and configure: Scheduling, Knowledge, People, Notifications, Custom integrations.
Channel	Where the agent speaks: RCS, Apple Messages for Business, WhatsApp, SMS, Webchat.
Channel line	The one-line description of the current channel the agent reads each turn (rich or plain, how many chips, cards or not).
Custom integration	A capability backed by your own HTTP endpoint, described in your words.
Default Playbook	The Playbook that is active when no other fits; where the agent returns when a task is done.
Deterministic path	The panel on the Playbooks page that shows a Playbook's Flow and generates, regenerates, or removes it; also a synonym for the Flow itself.
Evaluation	An example conversation with checks, attached to a Playbook, Flow, or Objective, run before going live and after changes.
Flow	A fixed path carried by a Playbook: steps the platform walks in order, with the agent filling in each step's blanks.
Guardrail	A rule in the Brief the agent reads and follows with judgment.
Lint	The check that runs on every save and reports inconsistencies in the Brief, with severity and a fix where possible.
Message template	Exact copy you have reviewed, sent verbatim with placeholders filled in.
Objective	What a successful conversation achieves, ranked, with an outcome that proves it.
Outcome	The recorded event that shows an Objective was reached or a Flow finished, such as a call being booked.
Person	The record the agent keeps of one human it talks to; the People capability manages these.
Playbook	What the agent does in one kind of situation: name, when-to-use, body, and the capabilities it uses.
Policy	A rule the platform enforces before or after the agent's turn; the agent never sees it and cannot override it.
Readiness	Whether a capability, and so each Playbook that uses it, is set up and available; one answer shared by the console and the runtime.
Runtime	The engine that runs an agent's turns: Generic (the current runtime) or v2 preview; switched per agent from the Overview page.
Turn inspector	The console view, opened with Inspect turns on a conversation, that lists the conversation's turn records.
Turn record	What Anychat keeps for every turn: what fired, what was read, which Playbook was chosen, what the agent did and said, and what was sent.
Uses	The list of capabilities a Playbook relies on; sets what the agent may do while that Playbook is active.