Platform

The concepts behind Anychat — what an agent is made of, how it behaves at runtime, and how templates give you a working agent in minutes. Read these to build a mental model before (or alongside) hands-on work in the console.

• The Agent Definition — the document you write to specify an agent, section by section: identity, personality, guardrails, objectives, playbooks, and content. Start here.
• Capabilities — the functionality you enable alongside the document: scheduling, knowledge, people memory, outreach, notifications, and custom integrations.
• How a Turn Is Composed — what happens when a message arrives: how the Definition's sections are composed into the agent's working instructions, turn by turn.
• Agent Templates — complete starting points for common use cases. What a template preloads and how to set one up.
• Framework v2 (preview) — the next runtime for the same Definition: capabilities per Playbook, deterministic paths, rules the platform enforces, and a record of every turn. Available to orgs with the preview feature enabled.