Concepts

These pages define the model behind the product. Each term is defined once, here, and the guides use it and link back. For one-line definitions, see the glossary.

The agent

• Agents: the four parts of an agent, and the promise that it only reads what you can see.
• Workspaces and access: the account that owns your agents, and the four roles in it.
• Behavior: the document you write, section by section.
• Knowledge: Sources, Facts, Things, Media, and business info.
• Capabilities: what the agent can do beyond talking, and what "ready" means.
• Agent templates: the complete starting points Anychat curates.

Behavior in depth

• Playbooks and Flows: open-ended Playbooks, and Playbooks that walk a fixed path.
• Rules and safety: what the platform enforces whatever the agent judges.

Talking to people

• Channels: where the agent speaks, and how a binding is provisioned.
• Conversations and sessions: the three time scales of a message thread.
• People: the record the agent keeps of everyone it talks to.
• Outreach: how the agent starts conversations, with single sends, Automated Outreach, and Campaigns.

Running and checking

• How a turn works: the pipeline from an incoming message to a recorded turn.
• Testing: Sandbox and Live, personas, the emulator, Tests, and what is real and what is captured.
• How a Test runs: what is real and what is captured during a case.